Course focus
15th Annual Planning Law Conference
- Date:
- 08 December 2008
- Venue:
- Royal College of Surgeons, London
- CPD:
- 5.0
Training programmes
Conflict Communications
Date:07 October 2008Time:10:00 -16:00Venue:UMIST, MancesterAddress:Mancester Conference Centre, Sackville Street, Mancester, M1 3BBSpeakers:Martin Smith,ITC Consultancy, specialises in communication,
interpersonal skills and conflict management training.
He is also a psychotherapist.
Cost:£215.00 ex VAT View map and directions to venue CPD:
4.5
A popular course and sadly the most popular problem facing us all in our day to day lives, learn the keys to understanding and handling conflict at many different levels, deal with this issue and improve quality of work and life.
KEY SUBJECT AREAS:
- How to recognise, communicate and deal effectively with difficult or aggressive people
- Use of the Conflict Template©, a unique concept to gain positive results in conflict situations
- Understanding the effects of conflict on individuals
- The physiological effects on the body when dealing with conflict and aggression
- Understanding of the basic communication theory between two people in conflict
- Utilising the Control Trilogy to calm, communicate and control potential conflict situations with people
- Being aware of good listening skills and non verbal
- Skills in order to enhance dialogue
- Managing power based conflict
Programme directory
- Advocacy
- ASB
- Committees
- Data Protection.Freedom of Information
- Education and Children's Services
- Employment
- Environmental
- Gambling
- Head of Legal
- Highways and Rights of Way
- Housing
- Immigration Law
- Licensing
- Litigation
- Local Government
- Management
- Members Governance
- Partnering / Procurement
- Planning
- Property
- Prosecution
- Social Services
- Trading Standards