Training programmes
Conflict Communication Skills
Date:11 November 2008Time:10:00 - 16:00Venue:ETC Venues, LondonAddress:ETC Venues, Avonmouth House, 6 Avonmouth Street, London, SE1 6NXSpeakers:Piers CarterCost:£215.00 ex VAT View map and directions to venue CPD:
4.5
A popular course and sadly the most popular problem facing us all in our day to day lives, learn the keys to understanding and handling conflict at many different levels, deal with this issue and improve quality of work and life
KEY SUBJECT AREAS:
- How to recognise, communicate and deal effectively with difficult or aggressive people
- Use of the Conflict Template©, a unique concept to gain positive results in conflict situations
- Understanding the effects of conflict on individuals
- The physiological effects on the body when dealing with conflict and aggression
- Understanding of the basic communication theory between two people in conflict
- Utilising the Control Trilogy to calm, communicate and control potential conflict situations with people
- Being aware of good listening skills and non verbal
- Skills in order to enhance dialogue
- Managing power based conflict
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